FAQs


Question: How can we contact you? 

Answer: Just message us on our Facebook Page and we will get back to you as soon as we can alternatively you can contact us at admin@ellafashion.com.au

Question: How much is shipping?

Answer: For our Australian customers we offer flat rate Standard Shipping at the cost of $10, Express Shipping is also a Flat Rate of $15. If you place an order over $100 you are eligible for FREE Shipping!
For our New Zealand customers we offer flat rate Standard Shipping at the cost of $15, Express Shipping is also a Flat Rate of $20. If you place an order over $150 you are eligible for FREE Shipping!

Question: Where do you ship to?

Answer: We now Ship to Australia and New Zealand - If your address doesn't come up as an option please message us and we will get back to you promptly.
If you are outside of these areas and would like to place an order please contact us and we can get you a postage quote.

Question: How long is Handling Time?

Answer: If you place an Order before 2pm on a Business Day your Order will be sent off the same day unless it contains a made to order item. If purchased outside of this time frame it will be sent the next available Business Day. Please keep in mind sometimes there might be a slight delay in processing.

Question: How long does shipping take?

Answer: Generally our AUS customers receive their orders within 2 - 5 Business days. Rural areas however can take up to an extra week to arrive (all depends on Australia Post). Please allow extra time during our Holiday Seasons.
Outside of this area could take up to 2 weeks depending on location. For more accurate times please visit the Australian Post Website.

Question: Where do your products come from?

Answer: We source most of our products here in Australia because we are strong believers in supporting our local community.

Question: Do you have a physical store? 

Answer: Yes! We've just opened our first permanent store at 6/239 Peel Street, Tamworth NSW 2340

Question: Do you do Wholesale Orders?

Answer: At this current point in time, we do not.

Question: I'm interested in promoting your products!

Answer: Head over to our Brand Ambassador Page for more Info